Frequently Asked Questions
Everything you need to know about your MAKSU shopping experience.
What is the shipping time for international orders?
We offer worldwide shipping. International orders typically arrive within 5-10 business days, depending on your location and selected shipping method.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our high-fashion cuts may vary by silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
How can I track my order?
Once your order has shipped, you will receive an email with a unique tracking number and a link to follow your package's journey in real-time.
Are your materials sustainably sourced?
At MAKSU, we prioritize quality and ethics. We work closely with our suppliers to ensure our fabrics meet high standards for both durability and environmental responsibility.